Multimedia Access for 9-1-1 Call Centers

The FCC unanimously approved a notice of proposed rulemaking last Thursday seeking input to improve the framework of next-generation 9-1-1 (NG-911).  The goal is to provide multimedia access call centers and prioritization of 9-1-1 calls on commercial networks.

The notice examines the expected benefits and discusses facilitation of 911 call prioritization, text-to-911, MMS, IP-based messaging or Real-Time text, standards development and PSAP-based triggers for providers to implement non-voice solutions.  Read more about the FCC's goals for NG-911 at Urgent Communications.